Privacy Policy

1. Introduction

SolarXgen (Pty) Ltd (“SolarXgen”, “we”, “us” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website (solarxgen.co.za) or interact with our services.

2. Information We Collect

We may collect the following personal information:

• Contact information: Name, email address, phone number, company name and job title
• Site and project details: Property location, monthly electricity spend, peak demand, roof area, installation preferences and funding interest
• Technical data: IP address, browser type, device information and website usage data collected through cookies and analytics tools
• Communication records: Correspondence via email, phone or our website contact forms

3. How We Use Your Information

We use your personal information for the following purposes:

• To assess the feasibility of solar and battery storage solutions for your site
• To prepare and deliver proposals, quotations and financial models
• To communicate with you about our services, projects and industry developments
• To manage our customer relationship with you
• To comply with legal and regulatory obligations, including SSEG applications and municipal approvals
• To improve our website, services and customer experience

4. Legal Basis for Processing

We process your personal information on the following lawful grounds under POPIA: (a) your consent, which you provide when submitting a feasibility request or contacting us; (b) the performance of a contract or steps taken at your request prior to entering into a contract; (c) compliance with a legal obligation; and (d) our legitimate business interests, provided these do not override your rights.

5. Sharing Your Information

We may share your personal information with:

• Funding partners: Equity funders, PPA providers and financial institutions for the purposes of arranging project finance (with your consent)
• Service providers: Engineering consultants, structural engineers, and subcontractors involved in your project
• Regulatory bodies: Municipalities, Eskom and other authorities as required for SSEG applications and grid connection agreements
• Technology providers: Hosting, analytics and CRM platforms that process data on our behalf under strict confidentiality agreements

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Feasibility enquiries are retained for 24 months. Client project data is retained for the duration of the service agreement plus 7 years for tax and regulatory purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. These include encrypted data transmission (SSL/TLS), access controls, secure hosting infrastructure, and regular security reviews.

8. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent at any time
• Lodge a complaint with the Information Regulator of South Africa

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: